Rider FAQs

  • Bonjour is a pet-first mobility platform by Pawpledge, designed to make travelling with pets easier, more reliable, and more comfortable.

  • You may book rides for:

    • Pets travelling with owners

    • Pets travelling alone (coming soon)

    Including:

    • Vet visits

    • Grooming appointments

    • Daycare and boarding transport

    • Point-to-point journeys

    • Airport transfers

    • Selected relocation support

  • Yes. Certain services allow pets to travel without their owners, subject to suitability and booking requirements.

  • Bonjour supports dogs, cats, and selected small animals. Service suitability may vary depending on the pet type, size, and journey requirements.

  • Certain pets may be required to travel in a carrier or crate for safety reasons, depending on the service type and pet profile.

  • Yes. Many Bonjour rides support both pets and accompanying passengers, subject to vehicle size and booking type.

  • Bonjour works with pet-friendly drivers and transport partners who are onboarded based on service suitability and platform standards.

  • Bonjour is designed pet-first from the start, with ride types, onboarding, and service considerations built specifically around pets and their journeys.

  • Yes. Riders may schedule trips in advance based on availability.

  • Estimated fares and applicable charges will be shown before confirmation, where applicable.

  • Additional charges may apply for:

    • Late-night rides

    • Waiting time

    • ERP and parking fees

    • Additional pets

    • Special handling requirements

    • Doorstep service

  • Cancellation policies may vary depending on the booking type and timing. Applicable charges, if any, will be reflected before confirmation.

  • Please ensure:

    • Your pet is ready for pick-up

    • Leashes, carriers, or crates are prepared where needed

    • Pets have had time to relieve themselves before travel

    • Pets are not fed too close to the trip to reduce motion discomfort

  • Driver and ride details will be available through the app once your booking is confirmed.

  • Simply download the Bonjour app, create an account, and book your first pet-friendly ride.

Driver FAQs

  • Pet-friendly private-hire drivers, existing pet transporters, and private vehicle owners are welcome to apply. A valid Singapore driving licence and a suitable vehicle are required, subject to onboarding and service suitability requirements.

  • Some trips may involve pets travelling with their owners, while others may be pet-only journeys depending on the booking type.

  • Yes. You can drive part-time or regularly based on your own schedule and availability.

  • Yes. Drivers will be able to review trip details before accepting a booking.

  • Most clean and well-maintained 4-seater or larger vehicles may qualify. Vehicles should be safe, reliable, and suitable for transporting pets comfortably.

  • For safety reasons, certain pets may be required to travel in carriers or crates depending on the service type and pet profile.

  • Bonjour may provide selected drivers with protective seat covers or starter kits during onboarding campaigns or pilot phases, subject to availability.

  • Trip earnings will be reflected in the app, with payout and cashout details provided during onboarding.

  • No. Bonjour is designed to offer flexible participation without fixed minimum trip requirements.

  • Applicable cancellation and waiting time policies will be shared during onboarding and through the driver app.

  • Drivers should prioritise safety first and contact Bonjour support immediately for assistance.

  • Simply download the Bonjour Driver App, submit your application, upload the required documents, and complete onboarding once approved.